Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit or an exchange/for a full refund, store credit, or an exchange only. Please see below for more information on our return policy.
All returns must be postmarked within 7 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at support(at)vtenh.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase/and the return form provided/and other, and mail your return the following address:
V.E.T Digital Co., Ltd
A23 A, One Park Shop House Street,
Sangkat Srah Chak, Khan Daun Penh,
Phnom Penh, Cambodia
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, the shipping fee will be deducted from your return to cover shipping charges.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 3 working days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- Consumable products that are partially or entirely consumed
- Swimwear and undergarments
- Perishable products
- Pierced jewelries, cosmetics, or face coverings
- Products which safety, warranty, or hygiene seals are broken
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
A23 A, One Park Shop House Street, Sangkat Srah Chak, Khan Daun Penh, Phnom Penh, Cambodia